Who Provides 24 Hour Support?

If you are hearing or seeing things that others don’t, experiencing extreme mood swings or mistaken beliefs (such as someone is trying to harm you), self harming or in serious mental distress or you need to speak to someone now click here to find out how to access 24 hour support and help.

Kent and Medway Crisis Resolution Home Treatment Teams

The Crisis Resolution Home Treatment Team (CRHTT) is a service set up to respond to and support adults who are experiencing a severe mental health problem which could otherwise lead to an inpatient admission to a psychiatric hospital. The main aims of the CRHTT is to help you manage and resolve your crisis through assessment and treatment in your home environment as an alternative to going into hospital. They also support people being discharged from psychiatric hospital, enabling them to continue recovery at home.

The CRHTT will work with the person experiencing issues and also their family and carers to provide intensive support in improving mental health. They also link into other services and can review current medication and help with other relevant social issues.

If you are under the CRHTT, the service is there 24 hours a day 7 days a week.

The CRHTT is made up of Psychiatrists, Psychiatric Nurses, Pharmacists, Social Workers, Occupational Therapists and Support Workers, all of whom work together to resolve the mental health crisis. They also link in with key workers and the local Community Mental Health Team (CMHT) and will stay actively involved to help people through the emergency situation until it is resolved and their input is no longer required.

Contacting the Crisis Resolution Teams

How you contact your local Crisis Resolution Home Treatment Teams differs depending on what part of Kent or Medway that you live in, click on the relevant area below:

East Kent

Thanet and Cantebury – Click to expand »

If you do not receive support from a community mental health team, contact the on-call doctor provided by your GP surgery’s out-of-hours service. To find your GP out of hours service Google ‘Out of hours GP in x’ (give your location). Alternatively just call your GP surgery, they will usually provide an answer phone message advising you of who to contact in an emergency.

If you already receive support from a community mental health team, you will need to contact the North East Kent Crisis Resolution Home Treatment Team this is a pager service and the number is 07699 746208. Leave your name and number on this page and the team will respond within 30 minutes and agree an appropriate response with you. This may be a crisis response or referral onto the locality Community Mental Health Team the following day.

For more information on the North East Kent Crisis Resolution Home Treatment Team click here.

Ashford, Dover, Deal and Shepway – Click to expand »

If you already receive support from a community mental health team, contact the South East Kent Crisis Resolution Home Treatment Team this is a pager service and the number is 07699 733903. Leave your name and number on this page and the team will respond within 30 minutes and agree an appropriate response with you. This may be a crisis response or referral onto the locality Community Mental Health Team the following day.

For more information on the South East Kent Crisis Resolution Home Treatment Team click here.

Medway and Swale

Medway and Swale – Click to expand »

Contact the on-call doctor provided by your GP surgery’s out-of-hours service. To find your GP out of hours service Google ‘Out of hours GP in x’ (give your location). Alternatively, just call your GP surgery they will usually provide an answer phone message advising you of who to contact in an emergency.

If you contact the Medway Crisis Resolution Home Treatment Team on 01634 830000 and are unable to speak to a member of staff immediately, please leave your name and number. Sometimes staff may be speaking with another person, but they will call you back as soon as they are available.

For more information on the Medway and Swale Crisis Resolution Home Teatment Team click here.

West Kent

Dartford, Gravesham and Swanley – Click to expand »

If you live in Dartford, Gravesham or Swanley contact the on-call doctor provided by your GP’s surgery out of hours service.

To find your GP out of hours service Google ‘Out of hours GP in x’ (give your location). Alternatively just call your GP surgery, they will usually provide an answer phone message advising you of who to contact in an emergency.

The on-call doctor may refer you to the Dartford Crisis Resolution Home Treatment Team Tel 01322 622129.

For more information on the Dartford Crisis Resolution Home Treatment Team click here.

Maidstone – Click to expand »

If you already receive support from a community mental health team, contact the Maidstone Crisis Resolution Home Treatment Team on 01622 725000. If you are unable to speak to a member of staff immediately, please leave your name and number. Sometimes staff may be speaking with another person, but they will call you back as soon as they are available.

For more information on the Maidstone Crisis Resolution Home Treatment Team click here.

South West Kent – Click to expand »

Contact the on-call doctor provided by your GP surgery’s out-of-hours service. To find your GP out of hours service Google ‘Out of hours GP in x’ (give your location). Alternatively just call your GP surgery, they will usually provide an answer phone message advising you of who to contact in an emergency.

However, the on-call doctor cannot refer you to the South West Kent Crisis Resolution Home Treatment Team. To be referred to this team, you need to attend the accident and emergency department at your local hospital. The accident and emergency staff may, following initial assessment, refer you to the South West Kent Crisis Resolution Home Treatment Team tel 01892 709230

For more information on the South West Kent Crisis Resolution Home Treatment Team click here.

Kent and Medway Social Services Out of Hours Service

Kent County Council and Medway Council also provide an out of hours service that can offer advice, support and help.

The Kent and Medway Out of Hours service is available to anyone who needs advice or assistance so as well as the person in crisis they also support carers, neighbours, friends or anyone needing out of hours support or advice. You can call them on 24 hours a day on 0845 7626777 (calls are charged at a local rate only).

There is also a minicom textphone service available for deaf, hard of hearing and speech impaired people on 01233 898504

What happens if I call the Social Services Out of Hours Service?

All calls will be handled by a trained customer service advisor who will ask for brief details and information. These details will be passed on to a trained Duty Screening Officer or Duty Social Worker who will contact you back as soon as possible – calls should be retuned within 30 minutes. If you are calling from a public call box please let the Customer Service Advisor know.

The Duty Screening Officer or Duty Social Worker may give information and advice over the phone. If they are unable to resolve the issue then they can offer more help or come out and visit.

For more information on the Kent and Medway Social Services Out of Hours service click here.