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What is a Cookie?

A cookie, also known as a browser cookie, is a text file containing small amounts of information which a server may download to your computer or mobile device when you visit a website or use an app. Cookies are used by us to help us improve your experience of using the Live It Well website.

There are different types of cookies which are used to do different things, such as letting you navigate between different pages on a website efficiently, remembering preferences you have given and helping companies to identify ways to improve your overall site experience.

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‘First Party’ and ‘Third Party’ Cookies

Each type of cookie can be set and controlled by the operator of the website which the user is browsing such as Live It Well (known as a ‘first party cookie’) or a third party such as Facebook, for example to display advertisements and social sharing features, (known as a ‘third party cookie’).

Due to their core role of enhancing and enabling usability or site processes, disabling certain cookies may prevent you from using certain aspects of the Live It Well website, such as generating ‘your support’ downloads.

Broadly speaking, there are two different types of browser cookie:

(1) Session cookies are stored in the computer’s memory during a user’s browsing session and are automatically deleted from the user’s computer when the browser is closed or the session is deemed to have ended. These cookies usually store a session ID that is not personally identifiable to users, allowing the user to move from page to page without having to log-in repeatedly.

Session cookies do not collect any information from the user’s computer and they expire at the end of the user’s browser session. They can also become inaccessible after the session has been inactive for a specified length of time, usually 20 or 30 minutes.

(2) Persistent cookies are stored on the user’s computer and are not deleted when the browser is closed. Persistent cookies can be used to retain user preferences for a particular website, allowing those preferences to be used in future browsing sessions. Persistent cookies usually assign a unique ID to the user’s browser and they are usually configured to identify a user for a prolonged period of time, from days to months or even years.

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What Cookies does Live It Well use on this Website?

We have used the categorisation set out by the International Chamber of Commerce in their UK Cookie Guide (PDF 290kb).

This website uses the following cookies:

Strictly necessary cookies

‘Strictly necessary’ cookies let you move around the website and use essential features such as the My Support resource function on the website. These cookies don’t gather any information about you that could be used for marketing or remembering where you’ve been on the Internet. Accepting these cookies is a condition of using the website, as they are required for the proper operation of the website. If you prevent or block them, we you will affect how the Live It Well website performs.

Analytics cookies / Performance cookies

We use these cookies to collect information about how visitors use our website, including details of the site where the visitor has come from and the total number of times a visitor has been to our website. By using our website, you agree that we can place these types of cookies on your device. We use the information to improve our website and enhance the experience of our visitors. All information these cookies collect is aggregated and therefore anonymous.

Third party cookies

This will be covered by that third party’s privacy policies and practice and we would recommend that you take a look at these which in most cases will be found on that company’s website. A list of Live It Well specific cookies can be found below.

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What Third Party Cookies Does this Website Use?

We link and use the following companies in maintaining and improving our website. A brief description of what they do is found below. These companies are covered by their own privacy polices and we have provided information and links for you to access this. If you have any more questions, please do contact us and we’ll be happy to help.

Add This – To see their Privacy Policy click here.

Add This provides the social networking widget found in many of our pages. This widget gives you the tools to bookmark our websites, blog, share, tweet and email our content to a friend.

Google & Google Analytics including You Tube – To see their Privacy Policy click here.

We use Google Analytics, a web analytics service provided by Google Ireland Limited (“Google”).  Google Analytics  uses cookies to help analyse how users use our websites. The information generated by the cookies about your use of our websites and your current IP-address will be transmitted by your browser to and will be stored by Google on servers in the United States and other countries. Google will use this information on our behalf for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to us. The IP address collected through Google Analytics will not be associated with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. You may also stop the transmission of information generated by the cookies about your use of the website and of your IP address to Google, by downloading and installing the Google Analytics Opt-out Browser Add-on available here.

Mental Health Matters – more information on how they use their on line resources click here.

The Kent and Medway provider of 24 Mental Health Support is Mental Health Matters.  Live It Well links to their Time On Line service. Time on Line is an opt in service so cookies will not automatically be connected if you do not choose to click on the icon. For Time On Line, cookies may enable MHM to provide support that is based on information that you have provided during a previous visit to the site / service. If you do not wish this information to be recorded you can set your computer to reject cookies, see the section below.

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How Can you Control the Use of Cookies?

Your use of the website constitutes your consent to Live It Well setting cookies on your device.

You can opt out of all our cookies (except the strictly necessary ones). Find out how to control and delete cookies in your browser. But, if you choose to refuse all cookies you may not be able to use the Live It Well website properly.

You can also opt-out of Add this tracking, although we think it improves your web experience.

If you have any questions about how we use cookies, please contact us.

To find out more about cookies, search in Google or visit AboutCookies.org or AllAboutCookies.org (which is run by the Internet Advertising Bureau Europe) or a guide to behavioural advertising and online privacy has been produced by the Internet advertising industry which can be found at Your Online Choices.

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